Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

JWay Fitness 4U ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including personal training, meal planning, weight loss programs, and our website at www.jwayfitness.com.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide

When you sign up for our services, we collect information that identifies you personally, including:

Contact Information:

• Full name

• Email address

• Phone number

• Mailing address

• Emergency contact information

Health and Fitness Information:

• Current weight and measurements

• Height and body composition data

• Medical history and conditions

• Medications and supplements

• Dietary restrictions and allergies

• Fitness goals and preferences

• Doctor's clearance information

• Physical limitations or injuries

Program-Specific Information:

• Before and after photos

• Progress measurements (monthly)

• Workout performance data

• Meal plan adherence

• Weight tracking (especially for Pay Your Weight program)

• Session attendance records

Financial Information:

• Payment method details

• Billing address

• Transaction history

• Program enrollment information

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referring website addresses

• Date and time of visits

• General location information

Information from Third Parties

We may receive information about you from:

• Healthcare providers (with your consent)

• Payment processors

• Social media platforms (if you interact with us there)

• Referral partners

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Creating personalized workout programs

• Developing customized meal plans

• Tracking your progress and adjustments

• Scheduling training sessions

• Providing accountability coaching

• Calculating Pay Your Weight program payments

Communication

• Sending appointment reminders

• Providing program updates

• Responding to inquiries

• Sending motivational messages and tips

• Notifying you of schedule changes

Business Operations

• Processing payments

• Managing client accounts

• Improving our services

• Training staff and quality assurance

• Complying with legal obligations

Marketing (with consent)

• Sharing success stories and testimonials

• Sending promotional offers

• Featuring before/after transformations

• Email newsletters about health and fitness

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

With Your Consent

• Publishing testimonials or success stories

• Sharing before/after photos for marketing

• Referrals to healthcare providers or specialists

Service Providers

We may share information with trusted third parties who assist us:

• Payment processing companies

• Scheduling and appointment software

• Email communication platforms

• Cloud storage providers

• Accounting and bookkeeping services

Legal Requirements

We may disclose information when required:

• To comply with legal obligations

• To respond to lawful requests by public authorities

• To protect our rights, privacy, safety, or property

• To enforce our Terms and Conditions

Business Transfers

If JWay Fitness 4U is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures

• Encryption of sensitive data in transit and at rest

• Secure password requirements

• Limited access to personal information

• Regular security assessments

• Secure disposal of physical documents

• Protected storage of client files

Data Breach Response

If a breach occurs that may compromise your information, we will:

• Notify you within 72 hours of discovery

• Provide details about what information was affected

• Offer guidance on protective measures

• Cooperate with authorities as required

5. Your Health Information Rights

Given the sensitive nature of health information we collect:

Special Protections

• Health information is stored separately from marketing databases

• Access is limited to trainers and staff directly involved in your care

• We never share health details for marketing without explicit consent

• Medical information is retained only as long as necessary

Your Control

You have the right to:

• Request copies of your health records

• Correct inaccurate health information

• Restrict certain uses of health data

• Opt-out of health data sharing for non-essential purposes

6. Data Retention

We retain your information for different periods based on its type:

Active Clients:

• All information retained during your program participation

• Updated regularly as you progress

Inactive Clients:

• Contact information: 3 years after last service

• Health and fitness data: 7 years (or as required by law)

• Financial records: 7 years for tax purposes

• Photos and testimonials: Until you request removal

Marketing Materials:

• Only retained with ongoing consent

• Can be deleted upon request at any time

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request a copy of your personal information

• Receive data in a commonly used format

• Transfer data to another service provider

Correction and Deletion

• Update or correct inaccurate information

• Request deletion of your personal information

• Note: Some information may be retained for legal compliance

Opt-Out Rights

• Unsubscribe from marketing communications

• Opt-out of photo/testimonial usage

• Refuse non-essential data collection

Do Not Sell

We do not sell personal information and will never do so without explicit consent.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete that information immediately.

9. Cookie Policy

Our website uses cookies and similar tracking technologies:

Types of Cookies

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us understand website usage

• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know if information is sold or disclosed

• Right to refuse the sale of personal information

• Right to access personal information

• Right to equal service and price

To exercise these rights, contact us using the information below.

12. International Data Transfers

If you access our services from outside the United States:

• Your information may be transferred to and processed in the United States

• You consent to this transfer by using our services

• We ensure appropriate safeguards are in place for international transfers

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices

• New legal requirements

• Technological developments

• Business operations changes

We will notify you of material changes by:

• Posting the updated policy on our website

• Sending an email notification

• Requesting renewed consent where required

14. Contact Information

For questions, concerns, or to exercise your privacy rights, contact us:

JWay Fitness 4U Privacy Officer
[Insert Business Address]
[Insert Phone Number]
[Insert Email Address]
Website: www.jwayfitness.com

Response Timeline

• We aim to respond to all privacy inquiries within 30 days

• Complex requests may take up to 45 days

• You will receive confirmation of receipt within 48 hours

15. Complaints

If you believe we have not addressed your privacy concerns adequately:

1. First, contact us directly using the information above

2. If unresolved, you may file a complaint with your local data protection authority

3. You may also have the right to seek judicial remedy

16. Special Considerations for Fitness Data

Biometric Information

• Body measurements and composition data are treated as sensitive information

• Photos are stored securely and only shared with explicit consent

• Progress tracking data is kept confidential

Location Services

• Training at client locations requires address information

• This data is used only for service delivery

• Location data is not tracked beyond scheduled sessions

Wearable Device Data

If you share fitness tracker or app data:

• We use it only to enhance your program

• Third-party app permissions are separate from our policy

• You control what device data is shared

17. Marketing and Communications

Email Marketing

• You can opt-in to receive fitness tips and promotions

• Every email includes an unsubscribe option

• Preferences can be updated at any time

SMS/Text Messages

• Used primarily for appointment reminders

• Marketing texts only with explicit opt-in

• Standard message rates may apply

• Reply STOP to opt-out at any time

Social Media

• Interactions on social platforms are subject to their policies

• We may respond to public comments and messages

• Photos/testimonials shared with permission only

18. Data Accuracy

We strive to keep your information accurate and up-to-date:

• You are responsible for informing us of changes

• Regular reviews during monthly check-ins

• Annual request to verify contact information

19. Legal Basis for Processing

We process your personal information based on:

• Contract: To provide services you've purchased

• Consent: For marketing and promotional use

• Legal Obligation: To comply with laws and regulations

• Legitimate Interest: To improve our services and protect our business

20. Acknowledgment

By using JWay Fitness 4U services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms regarding the collection, use, and protection of your personal information.

Remember: Your privacy is important to us. We are committed to being transparent about our data practices and protecting your personal information throughout your fitness journey with JWay Fitness 4U.